Last updated: 2026-04-13OverviewThis Privacy Policy explains how CentSearch collects, uses, stores, and shares information when merchants install and use the app in Shopify Admin and when customers use a merchant's storefront search experience powered by CentSearch.Information We CollectFrom merchantsWe access and store limited store data needed to operate the app, including the shop domain, Shopify session and authentication data, selected app settings, billing-related metadata, usage counters, and basic store settings such as primary language and currency.Product catalog dataTo deliver search results, we sync product catalog information from the merchant's Shopify store into our systems. This may include product IDs, titles, descriptions, vendors, prices, images, product URLs, and variant or option data needed for indexing and ranking.From customersWhen a customer uses CentSearch on a storefront, we receive the search terms they submit. If the merchant enables image search, we may also receive an uploaded query image for the purpose of running that search.How We Use InformationProvide and operate CentSearch in Shopify Admin and on the storefront.Sync, index, and update merchant product data so search can function correctly.Process customer search requests and return relevant search results and summaries.Store merchant settings, including whether optional image search is enabled.Measure usage for plan administration, billing, abuse prevention, and service reliability.Maintain app security, prevent abuse, and debug issues.Provide support and improve app performance and reliability.Search requests may be sent to service providers that help us run search infrastructure. Data handled by this app is not sold to third parties.SharingWe may share limited information with third-party service providers that support hosting, cloud storage, authentication, billing, and search processing. We may also disclose information when required by law, to enforce our rights, or to protect the security of the app, merchants, customers, or others.Retention And SecurityMerchant account data, synced product data, and billing or usage records may be stored in Firestore or related systems for as long as needed to provide the service, maintain search indexes, support billing, resolve disputes, or comply with legal obligations. Search result payloads are also cached temporarily in server memory to complete a search session. We use reasonable technical and organizational measures designed to protect information, but no system can be guaranteed completely secure.Customer Search InputsCustomer search text is handled to perform the requested search. If image search is enabled by the merchant, uploaded query images are processed for that search request. This app does not store uploaded query images in database. However, search requests may pass through external processing services needed to produce results.Your Choices And RightsMerchants who want to access, correct, or delete data associated with their use of the app can contact us using the details below. If you are a customer shopping on a merchant's storefront, the merchant is generally the party responsible for your customer relationship, so privacy requests should usually be directed to that merchant first.ContactFor privacy questions or requests, contact:support@centgen.aiBack to app